Our after-sales service
QUALITY AFTER-SALES SERVICE
Pequignet puts highly qualified watchmakers at your service in order to provide you with the best possible service. The precision and quality of a movement depend on the careful execution of each component. For this reason, the Pequignet workshops located in Morteau, France, are equipped with top-of-the-line tools and machines in order to provide meticulous and precise work. Our first priority is our customer service, that's why we do our best to satisfy every request.
Before starting a job, whether it is for restoration, revision or simple maintenance, we will send the customer a detailed cost estimate made by the workshop manager. This simple maintenance service systematically proposes the change of battery on a quartz watch or the adjustment of the watchmaking caliber on the mechanical and automatic watch. As soon as the estimate is validated, these operations will be carried out by our highly qualified watchmakers trained according to our in-house quality charter.
The maintenance packages do not include changes of wearing parts such as electronic circuit, glass, crown or screws for example. However, the change of gaskets for the waterproofing and the battery are included in the packages.
After each maintenance performed at Pequignet Manufacture, your watch will benefit from a one-year warranty on the work performed.
Conditions of return of a watch
All items must be packaged properly for better protection during transport.
Moreover, we recommend that you send the watch by registered mail in order to keep a traceability during its transport.
The taking into account of a watch under guarantee will be effective only in the presence of a copy of your invoice as well as your guarantee voucher. Obviously, any shock, accident or misuse is not covered by the warranty.
Once the repairs are done, your watch will be returned in a Pequignet case specially designed to protect your property.
For individuals, the work will be undertaken upon receipt of an advance payment.
Your Pequignet watch is guaranteed for 2 years after the sale against any manufacturing defect under normal conditions of use, and our jewelry is guaranteed for one year. The latter can be extended by one year.
To do so, please complete the form via the link below: